Refund / Billing Policy
How PCM Core subscription billing, pending checkout and support requests are handled.
Last updated: 26 May 2026Billing flow
Users select a PCM Core tier on the website, approve the subscription through PayPal, and the website records a pending checkout with PCM Stats Engine. The subscription becomes active only after PayPal webhook confirmation in Stats Engine.
Payment processor
PayPal handles payment collection and payment method details. Pro Clubs Manager does not store card details on the website.
Refund requests
Refund or billing support requests should be raised through the Contact page or the support email shown on the website. Requests are reviewed manually.
Cancelled or failed payments
If PayPal reports cancellation, suspension, expiry, past due or failed payment events, PCM Stats Engine may update entitlement status and access may be changed accordingly.
Tier changes
Upgrades, downgrades or manual adjustments may require Superadmin/Admin review until the subscription automation is fully live.